OUR POLICIES
At Woodlanders, we are dedicated to providing you with the best service possible, ensuring your plants arrive healthy and vibrant. Below are the details of our shipping and returns policy.
Rare Issues: We rarely find that customers have issues with the plants they receive. However, if you do experience a problem, we are here to help. Shipping mistakes do happen, and we strive to address them promptly and effectively.
Refunds and Exchanges: We offer exchanges or refunds on plants that are dead or seriously damaged on arrival. To qualify, you must notify us within 24 hours of receiving your plant. Please contact our customer service team with your order number and photos of the damaged plant, and we will assist you with the next steps.
Processing Time: We aim to ship orders within 3 business days of receiving the order. Our team works diligently to process and package your plants quickly and efficiently.
Delivery Expectations: For more details on what to expect in your delivery, please visit our blog post "What to Expect". This post provides comprehensive information on our shipping process and how your plants are prepared for shipment.
Shipping Time: The shipping time depends on the shipping tier that you choose at checkout. Options range from standard to expedited shipping, allowing you to select the best fit for your needs.
Protective Packaging: We understand that the experience a plant has while in transit is unfortunately not in our control. However, what is in our control is how the plant is packaged. We are committed to packaging your plants in a way that best protects them and preserves their vitality during transit. Our packaging methods are designed to minimize stress and damage, ensuring your plants arrive in the best condition possible.
Your satisfaction is our top priority, and we are committed to providing you with high-quality plants and exceptional customer service. If you have any questions or need further assistance, please don't hesitate to contact us.
Thank you for choosing Woodlanders!